Keeping You Safe
Our mission has always been to provide safe, outstanding quality care for our patients.
Along with other independent healthcare providers, we’ve been supporting the NHS during the COVID-19 pandemic. This meant postponing non-urgent treatments.
Now as we begin to reopen for some of our services, rest assured that keeping you safe remains our top priority.
Our spacious outpatient areas and large consulting and treatment rooms are well suited to provide a safe and comfortable experience, without the need to travel into London.
We have always placed infection prevention and control (IPC) at the heart of good and safe clinical practice and we are proud of our excellent record on keeping our facilities free from infection. To ensure we continue to meet our exacting standards, we employ a full-time Infection Prevention and Control Lead Nurse.
Please Remember: If you or anyone in your household shows symptoms of COVID-19, do not come to hospital, stay at home and follow the guidance available at https://www.gov.uk/coronavirus
Additional Safety Measures
We have put a number of new measures in place to ensure we remain as safe as possible.
We are continuing to follow the two-metre social distancing rule throughout the centre.
Our signs and markings will help guide you around, and show you where you can safely sit and stand. If you are unsure at any point please ask a member of our team for help.
We’ve made some changes to our arrival processes to make sure we keep queues to a minimum. We’ll be asking you to wait in your car before called in for your appointment, and for you to enter the building alone if possible. Your appointment letter will contain all the information you need about how to arrive and enter safely.
Wearing a face covering
In line with Government recommendations, we’re asking you to wear a face covering at all times whilst on site to help reduce the spread of COVID-19.
A face covering does not need to be a clinical face mask. It could be a scarf or a home-made mask that covers your nose and mouth.
Please bring your own face covering if you have one. If you do not have one available when you arrive, please speak to a member of the team before you enter the building and we will provide you with one. Please note we only have adult size masks available.
There are some exceptions, so if you feel you cannot safely wear a face covering when you visit please call us to discuss on 01732 775 800
All of our patient facing staff are tested weekly for Covid-19 and our non-patient facing staff are tested every two weeks. If any staff member tests positive for the virus we will manage them according to national guidance.
Patient testing & self-isolation
If you’re coming to us as an inpatient we’ll be asking you to self-isolate for either 3 days or 14 days before your procedure. The length of time you’ll need to self isolate for will depend on the procedure you are having and any health risk factors you might have. Your consultant will discuss this with you, make an assessment and agree the self-isolation period with you. You’ll be able to ask any questions during your consultation.
We’ll also ask you to be swabbed and tested via our drive-through swabbing facility 72 hours before you come in.
If you tests positive for Covid-19, we won’t be able to admit you for your procedure. We will however reassess you for a future booking. We will provide you with more detail about where to get support if you have a positive result.
We’ve always held the very highest standards for hygiene and cleanliness. We’ve increased the frequency of cleaning of key areas including door handles, lifts, banisters and other high contact surfaces.
We are also cleaning our outpatient consulting and treatment rooms between every appointment, with a deep clean at regular intervals throughout the day.
It’s important to maintain good hand hygiene to help prevent the transmission of infection. We’ve placed extra hand sanitiser at our entrances and other key locations around the building. Please use them wherever you see them.
Please also continue to wash your hands thoroughly when you have the opportunity.
To help reduce the number of patients in the building at any one time, we are offering our patients the opportunity to have their appointment by video or telephone where appropriate. You can speak to our friendly enquiries team about virtual consultations by calling 01732 775 800 or emailing email@example.com